Product Description
The first portable dehumidifier on the market, weighing less than half that of other models. It has built-in wheels and a carrying handle, allowing it to be transported with little effort. With 25 pint large capacity front removable water bucket.
Read more Soleus Air CFM-25E 25-Pint Dehumidifier with Humidistat
It worked ok for the first year. Like others have said its quiet and the bucket is a bit kludgy to remove. We only use it in the spring/summer in a 600sf basement. Worked ok and even got through to customer service when we have a question one time.
but... This year it does not work. Have tried to contact customer service and it appears they don't answer any more. We have cleaned (wasn't dirty) reset and primed the unit but no water is collected.
Not a good investment. Time to look for another brand type. Being that it was only used about 12 months total = FAIL.
Bought this unit and it worked great for the first 1.5 yrs then ice started forming on the back of the unit, and thawing simultaneously leaving a pool of water on the floor behind the unit. I contacted customer service and they suggested cleaning the filter, which I did, and then allowing the unit to thaw. I did this but ice continued to re-form. I contacted customer service again and they were extremely unhelpful suggesting that there's nothing they can do since it was beyond the one-year warranty period and that I should seek repair from somewhere. I asked if they could recommend a repair specialist and they gave me a simple one word answer, "No". No other help was given despite repeated attempts. As result, I shall NEVER purchase another product from this company again.
I'm sorry for the people who've had bad luck with theirs, but my experience couldn't be more different. I bought mine in March 2005 here on Amazon, and it's still running like a champ. Just pop out the plastic filter on the back and rinse it out (occasionally give it a good vacuuming with a wand hose too) and it's happy to go again.
And it's quiet, quiet, QUIET. I can sleep with this in my bedroom on the soggy spring days it's too humid to breathe easily but still too cold for the air conditioner. Its regular home is in the basement TV room, where it's quiet enough to leave running even when watching things.
The one thing that caught me off guard was that power blips will turn it "off" -- if you have a power outage and then the power comes back on, you'll find its little green light is on but it's not dehumidifying water until you press the Power button again.
My parents liked mine so much they had me order two of the 40 pint CFM units (the big brother of this one) for them. This spring I ordered a 40 pint Energy Star unit for myself -- that one is definitely noisier, but has a digital humidistat. And according to a CFM-line reviewer, this line isn't too far off Energy Star certification itself; the non-Energy Star part of this one is that it doesn't shut off, it keeps its fan running even when not in dehumidifying mode. But its fan is much MUCH quieter than the Energy Star model. There's no way I could sleep with the Energy Star model.
If you're wondering whether to get the 25 pint or the 40 pint, though, I'd recommend the 40 pint simply because of a misunderstanding I had. An online calculator told me I'd need 25 to 40 pints of dehumidification in an 800 s.f. space. That wasn't nearly enough dehumidification for an 800 s.f. basement space built on former swamp land in the middle of what used to be a creek bed. And the 40 pint model is very close in size to the 25 pint model -- the pint rating isn't based on the bucket size, but on how much it handles in a given amount of time.
So the 40 pint models will dehumidify almost twice as fast as the 25 pint models, without costing almost twice as much or taking up almost twice as much space. I wish I'd known that when I was originally picking mine out.
Still, I've been very happy with this one for 4+ years now, and if I ever retire it from the basement I'll replace it with another Soleus model. (I'll replace it with a Soleus CFM 40 pint, to be specific, because I do want something quiet in the basement TV room, and that would let me keep this nice quiet one upstairs in my bedroom for lowering humidity without having to air condition the whole house.)
Love this dehumidifier. quiet, efficient, great in keeping my study in the basement a enjoyable space to hang out for as long as I like. The product was delivered in three days time. It was well packaged. Although the exterior of the original packing of the product was dirty and dusty. But I am glad the dirty cover does not affect the performance of the dehumidifier.
This dehumidifier is the best as far as light weight, low temp operation, and quiet mode, but runs far short in the reliability department. It quit after a 2 1/2 years of operation which is way too short of a lifespan for any appliance.
The compression still comes on but doesn't cool the coils. That indicates a faulty compressor or the refrigerant leaked out. It would cost more to get the unit repaired that to replace with a different dehumidifier.
After reading all the horrible reviews on customer service I felt that it would be a waste of time to call them.
What a product ---- I do believe this is even better in use, than in the product description. I live on a boat, and get a resonable amount of moisture. This product is extremely easy to unbox and get ready for use, it is very quiet, and works above and beyond what you would expect. I would suggest this item to anyone. I am very pleased. Thank you for carrying it.
Morgan
I purchased the Soleus Air CFM-25E approximately 2 months ago and have had it in use since it's arrival. It is relatively quiet even on HIGH - where I can be in a phone meeting in my office and having it running "full blast" and it will not be heard by others on the phone, and is mere 'white noise' for me. While it's still only 2 months old, and I will need to see how well it works over time - it pulls on average 2 gallons of water from the air a day. At night, I put it on quiet in another room and cannot even hear it while getting to sleep. To this day, we don't have to wash mold off the walls anymore. We move it between the three main trouble spots (one room a day, and one room at night), switching between which room works at night vs. day. Due to this movement no room has mold and it has been worth EVERY penny. I not only suggest purchasing it, but telling others about it. If it lasts a full year, I will buy another.
I think this product is great! I've used it non-stop since November 2008 with no problems so far. It automatically shuts itself off when it is full. It works so well that I've noticed it evaporates/soaks up the water out of the dog bowl. Okay I know you think the dog might just be thirsty... but this really makes the water level go down more than normal. It rained here quite a lot a few weeks ago. I dumped the reservoir 3 times within a 2 week period.
This is a great humidifier! The tray for catching the water has a large, open top, which makes it easy to clean. I like to use the water I catch, and it's pretty easy to pour it into a pail or other container as long as I'm careful to tip it to the corner away from the filter. VERY QUIET!
Bought one just a year ago, worked fine for 11 months and died. I tried a few things and it didn't work. I called the company and they asked me to do some test. I tried a couple of times and it didn't work. When I called back, no one answered and I left a message.
They didn't call back for 2 weeks. When I called back, they said my warranty had just expired and refused to send a new one. That whole thing took a few weeks, they didn't create a case number when I first called, and they asked me to do the test to buy time and didn't return the call on time until my warranty was expired. They are awful and I feel being ripped off. What a horrible experience, a terrible service, an irresponsible company and a BAD PRODUCT!!!
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